Privacy Policy

2.1. Service Provider Information:

• Business name, address, and contact details
• Professional licenses and certifications
• Insurance information
• Bank account details for payments
• Tax identification numbers

2.2. Service Data:

• Service requests and responses
• Customer information (as provided by customers)
• Service photos and documentation
• Work completion records
• Customer feedback and ratings

2.3. Usage Data:

• App usage statistics and patterns
• Device information and identifiers
• Location data (when providing services)
• Communication logs and support interactions

3.1. When you create or access your account, we may collect your phone number to verify your identity via a one-time passcode (OTP) sent through SMS.

3.2. Your phone number is used exclusively for authentication and account security. We do not sell, share, or use your phone number for advertising or marketing.

3.3. We use trusted third-party providers (such as Twilio) to deliver these verification messages in compliance with applicable carrier and data protection regulations.

4.1. To Provide Our Platform Services:

• Connect you with customers seeking services
• Process service requests and payments
• Manage your provider account and profile
• Track service completion and ratings

4.2. To Improve Our Services:

• Analyze platform usage and performance
• Enhance matching algorithms
• Develop new features and tools
• Conduct quality assurance and fraud prevention

4.3. For Communication and Support:

• Send service notifications and updates
• Provide customer support and technical assistance
• Share important platform announcements
• Process payment and billing communications

5.1. We implement industry-standard security measures including encryption, secure servers, and access controls.

5.2. All data is encrypted during transmission (TLS/SSL) and at rest (AES-256).

5.3. We conduct regular security audits and vulnerability assessments.

5.4. Access to your data is restricted to authorized personnel on a need-to-know basis.

5.5. We maintain comprehensive backup and disaster recovery procedures.

5.6. All employees and contractors are bound by strict confidentiality agreements.

6.1. We do not sell, rent, or trade your personal information to third parties.

6.2. We may share your information with:

• Customers (limited to necessary service information)
• Payment processors and financial institutions
• Service providers who assist our operations
• Legal authorities when required by law
• Third parties with your explicit consent

6.3. We may share aggregated, anonymized data for analytics and research purposes.

6.4. In case of business transfer, your information may be transferred to the acquiring entity.

7.1. You have the right to:

• Access and review your personal data
• Correct inaccurate or incomplete information
• Request data portability in a structured format
• Request deletion of your data (subject to legal obligations)
• Restrict processing of your data
• Object to certain types of processing
• Withdraw consent where applicable

7.2. You can exercise these rights by contacting us at privacy@techshare.ai

7.3. We will respond to your request within 30 days of receipt.

8.1. We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Improve user experience and functionality
• Provide personalized content and recommendations
• Ensure platform security and prevent fraud

8.2. You can control cookie settings through your device or browser preferences.

8.3. Disabling certain cookies may affect platform functionality.

9.1. As part of our account verification and security process, we may send you text messages (SMS) containing one-time passcodes (OTP) or authentication links to verify your identity or secure your account access.

9.2. By providing your mobile phone number during registration, login, or profile update, you consent to receive these SMS messages for authentication and security purposes only.

9.3. Message frequency varies based on your account activity. Standard carrier message and data rates may apply.

9.4. These messages are transactional and are not used for promotional or marketing content.

9.5. If you experience issues receiving verification messages, please contact our support team.

10.1. We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy.

10.2. Service data is typically retained for 7 years for legal and business purposes.

10.3. Account information is retained until you request deletion or close your account.

10.4. We may retain certain information longer if required by law or for legitimate business interests.

11.1. Your information may be transferred to and processed in countries other than your own.

11.2. We ensure appropriate safeguards are in place for international transfers.

11.3. By using our services, you consent to the transfer of your information as described in this policy.